Returns & Refunds
WEB RETURNS POLICY
We guarantee to refund or exchange any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage. Please allow up to 28 days for your refund to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Refunds are not available on underwear due to hygiene reasons. PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR UK STORES FOR UK ORDERS TAKEN ON THE WEBSITE. Refunds can only be carried out if you return your order to Customer Services at the below returns address.
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your purchase and send it back to us at the returns address below. All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges. If you have any issues with returning your items please email firstname.lastname@example.org quoting your returns number, order number, name, items you wish to return and reason for return.
STORE RETURNS POLICY
If you change your mind about your purchase, please return the unworn goods to us with the original reciept within 14 days and they will offfer you an exchange or gift voucher.
This does not affect your legal rights to claim a refund, repair and/or compensation where the goods are faulty or misdescribed.
We offer exchanges on the website. Please contact us if you would like to process an exchange.
FAULTY OR INCORRECT ITEMS
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your purchase and send it back to us at the returns address . All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges.
RETURN DELIVERY CHARGES
Unfortunately we do not offer free returns. When returning unwanted items you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
REFUNDS ON YOUR ACCOUNT
We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount. After you receive the refund confirmation email please allow for at least 7 working days for the money to be placed back into your account.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our team, we will email to let you know. If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you.
REFUNDS OF DELIVERY CHARGES
Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders
CANCELLATION OF AN ORDER
Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD's or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them. Once we have received the items we will refund you on the payment option you used to purchase the order with.