Customer Service

Shipping & Delivery
We aim to send out your product within 24 hours of receiving your order. Please notify us of any claim or issues with non-delivery via email to info@oneteerection.com. We use Royal Mail, Second Class. Of course OneTeerection cannot be held responsible for any issues with the postal service, including industrial action. Royal Mail aims to fulfil delivery times of 1-5 days for the UK, 2-5 days for Mainland Europe and 3-14 days elsewhere in the world. Should you require guaranteed next day delivery or express services, please contact us for details and the prevailing Royal Mail rate will be charged. This includes possible strike action and lost items. No claims for lost items can be made prior to 21 days from the date of sending. Please visit our delivery page for times and charges
Privacy & Security

OneTeerection Confidence is totally committed to protecting the privacy of our site visitors and customers. OneTeerection team respects the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We do not store your credit card details anywhere on our website online or offline.

Returns & Replacements
In the event you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund less the cost of shipping and gift boxes.  Goods need to be returned within 14 days from receipt and should include a completed returns note. A returns note will be emailed to you on request. Please ensure that returned goods are in perfect condition as we cannot accept products back which have been used. They need to be returned in their original polythene bag. Items contaminated with perfume, makeup or cigarette smoke will not be accepted for refund, credit or exchange. We will not be held responsible for items lost in the post when being returned. We advise that you request proof of postage at your post office as claims can not be processed without this.  Buyers are responsible for any returns postage cost. Should you select a more expensive item for the exchange, please include a cheque for the difference. Once a refund has been processed you will receive an email to notify you. Depending on your chosen for of payment funds should reach you within 5 to 15 working days.
Payment, Pricing & Promotions
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.